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Terms and Conditions

Table Of Contents
  1. 1. Introduction
  2. 2. Services Offered
  3. 3. Client Responsibilities
  4. 4. Appointment Scheduling
  5. 5. Cancellation Policy
  6. 6. Refund Policy
  7. 7. Session Duration and Fees
  8. 8. Confidentiality Agreement
  9. 9. Termination of Services
  10. 10. Emergency Protocols
  11. 11. Limitation of Liability
  12. 12. Governing Law
  13. 13. Amendments to Terms

1. Introduction

These Terms and Conditions govern the professional relationship between Wanjiku Mwirigi, a certified counselling psychologist (hereinafter referred to as “the Psychologist”), and her clients. By engaging our services, you agree to abide by these terms. Our goal is to foster a respectful, transparent, and beneficial therapeutic relationship.

2. Services Offered

The Psychologist offers the following services:

  • Individual counselling and psychotherapy
  • Couples therapy
  • Group therapy sessions
  • Online/virtual therapy sessions

The Psychologist specializes in anxiety disorders, depression, relationship issues, and life transitions.

3. Client Responsibilities

Clients are expected to:

  • Attend sessions on time
  • Provide accurate and relevant information about their mental health and personal history
  • Actively participate in the therapeutic process
  • Maintain the confidentiality of other clients if participating in group sessions
  • Inform the Psychologist of any changes in their mental or physical health

4. Appointment Scheduling

Appointments can be scheduled:

We recommend booking appointments at least one week in advance to ensure availability.

5. Cancellation Policy

  • Notice Period: A minimum of 24 hours’ notice is required for cancellations or rescheduling.
  • Refunds:
    • Cancellations made with at least 24 hours’ notice will receive a 100% refund.
    • Cancellations made with less than 24 hours’ notice will not be eligible for a refund.
  • No-Show Policy: Clients who fail to attend a scheduled session without prior notice will not receive a refund.

6. Refund Policy

  • Refund Eligibility: Full refunds are only available for cancellations made at least 24 hours in advance of the scheduled session.
  • Non-refundable Fees: Cancellations made with less than 24 hours’ notice are not eligible for a refund.
  • Refund Processing: Eligible refunds will be processed via the original payment method within 5-7 business days.

7. Session Duration and Fees

  • Individual and couples therapy sessions can be either 50 minutes or 90 minutes long.
  • Fees:
    • 50-minute session: KES 5,000
    • 90-minute session: KES 7,000
  • Group therapy sessions are provided and priced on enquiry only.
  • All fees are payable in full before the session.
  • Booking is only confirmed upon payment.
  • We accept M-Pesa, credit cards, and bank transfers.

8. Confidentiality Agreement

The Psychologist adheres to strict confidentiality standards as outlined in the Privacy Policy. However, confidentiality may be breached in cases of:

  • Risk of harm to self or others
  • Suspected abuse of children or vulnerable adults
  • Legal requirements or court orders

9. Termination of Services

Either party may terminate the therapeutic relationship at any time. We request that clients provide notice of their intent to terminate services to allow for proper closure. The Psychologist may terminate services if:

  • The client’s needs exceed the Psychologist’s competence or scope of practice
  • The client is not benefiting from therapy
  • The client violates these terms and conditions

10. Emergency Protocols

In case of a mental health emergency outside of scheduled sessions:

  • During business hours, contact our office immediately.
  • Outside of business hours, please go to your nearest emergency room or call [insert local emergency number].
  • For non-urgent matters, leave a message, and we will respond within 24 business hours.

11. Limitation of Liability

While we strive to provide the highest quality of care, we cannot guarantee specific outcomes from therapy. The Psychologist’s liability is limited to the cost of services provided.

12. Governing Law

These terms and conditions are governed by the laws of Kenya. Any disputes shall be resolved in the courts of Nairobi, Kenya.

13. Amendments to Terms

We reserve the right to amend these terms and conditions. Significant changes will be communicated to clients in writing, and continued use of our services after such notification constitutes acceptance of the changes.

By engaging the services of Wanjiku Mwirigi’s Counselling Psychology Practice, you acknowledge that you have read, understood, and agree to these terms and conditions.

Last updated: 18-09-2024