1. Introduction and Purpose
At Psychologist On Call (https://psychologistoncall.com/), we are committed to protecting the privacy and confidentiality of our clients. This privacy policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with Kenyan data protection laws and international best practices. Our purpose is to ensure transparency in our data handling practices and to maintain the trust you place in us as your mental health service provider.
2. Definitions
- Personal Information: Any information that can identify an individual, directly or indirectly.
- Health Information: Information related to an individual’s physical or mental health, including treatment history.
- Client: Any individual who receives or has received services from our practice.
- Confidentiality: The ethical principle and legal right that protects the privacy of communications between a client and a psychologist.
3. Types of Information Collected
We collect the following types of information:
- Personal identification details (name, contact information, date of birth)
- Health information relevant to therapy (medical history, mental health history, current symptoms)
- Session notes and records
- Payment information
4. Use of Information
The information we collect is used solely for:
- Providing therapeutic services
- Maintaining accurate client records
- Billing and administrative purposes
- Improving our services
- Complying with legal and professional obligations
5. Confidentiality Assurance
We are committed to maintaining the confidentiality of all client information. However, there are certain exceptions where disclosure may be necessary:
- When there is a risk of harm to yourself or others
- When required by law or court order
- In cases of suspected child or elder abuse
- For professional supervision (using anonymized data)
6. Client Rights
As our client, you have the right to:
- Access your personal information and therapy records
- Request corrections to your information
- Understand how your information is used and stored
- Withdraw consent for certain uses of your information (where applicable)
7. Disclosure of Information
We may disclose your information in the following circumstances:
- To comply with legal obligations
- To prevent harm in emergency situations
- For professional supervision (using anonymized data)
- With your explicit consent for specific purposes
8. Data Security Measures
We implement various security measures to protect your personal information, including:
- Secure, encrypted electronic record systems
- Limited access to physical records
- Regular staff training on privacy and security protocols
- Secure disposal of outdated records
9. Data Retention Policy
We retain client records for a period of 7 years after the last client contact, or as required by Kenyan law. After this period, records are securely destroyed or anonymized.
10. Third-party Access
We do not share your information with third parties except as outlined in this policy. If we use any third-party services (e.g., electronic record systems), we ensure they comply with our privacy standards.
11. Breach Notification Procedure
In the unlikely event of a data breach affecting your personal information, we will notify you promptly and take immediate steps to mitigate any potential harm.
12. Contact Information
If you have any questions about this privacy policy or wish to exercise your rights regarding your personal information, please contact:
Wanjiku Mwirigi
Certified Counselling Psychologist
Email: [email protected]
Phone: +254 720 396957
Website: https://psychologistoncall.com/
13. Updates to This Policy
We may update this privacy policy from time to time. Any changes will be posted on our website, and significant changes will be communicated directly to our clients.
Last updated: 15-09-2024